FAQ
Welcome to the RM TECH FAQ. Find answers about mobile phones, used and refurbished devices, accessories, repairs, payments, delivery, warranty, returns and shopping with RM TECH in Portugal.
Shopping & Products
What does RM TECH sell?
RM TECH offers a wide range of mobile technology products, including new, used and refurbished smartphones, phone cases, screen protectors, chargers, cables, power banks, audio products, smartwatches, tablet accessories, storage products, car accessories and more.
Our smartphone range includes popular brands such as Apple, Samsung, Xiaomi, Google and other leading manufacturers.
Are the products shown on the RM TECH website available in store?
Availability can vary between our online store and physical locations. If you are looking for a specific phone, colour, storage capacity or accessory, contact RM TECH before visiting a store to confirm availability.
Are RM TECH products original?
Product authenticity and brand information are stated on the relevant product page. For branded devices and accessories, check the individual listing for the exact brand, condition and product details.
Do you sell the latest smartphones?
Yes. RM TECH regularly updates its range with new smartphone models from major brands, subject to availability.
New, Used & Refurbished Phones
Does RM TECH sell used phones?
Yes. RM TECH sells used smartphones alongside new devices. Products identified as Used have been previously owned.
The exact condition, storage capacity, colour and included accessories should be checked on the individual product page.
What is the difference between a used and refurbished phone?
A used phone is a previously owned device offered for resale.
A refurbished phone has typically undergone additional inspection, testing and, where necessary, servicing or component replacement before resale.
Always check the individual RM TECH product listing for the condition and details applicable to that specific device.
Do used phones come with the original box?
Not necessarily. Some devices may include their original box while others may not.
When the original box is included, we aim to clearly state this in the product listing.
How can I check the condition of a used phone?
Check the product title, description, photographs and condition information before purchasing. If you need additional information about a particular device, contact RM TECH before placing your order.
Mobile Phone Accessories
What types of phone accessories does RM TECH sell?
Our accessories range includes:
- Phone cases
- Screen protectors
- Charging adapters
- USB-C and Lightning cables
- Wireless chargers
- Car chargers
- Power banks
- Earphones and headphones
- Bluetooth speakers
- Smartwatch accessories
- Car phone holders
- Storage products
Availability depends on the device model and current stock.
How do I know if a phone case or screen protector is compatible with my phone?
Check the exact device model listed in the product title and description.
For example, an iPhone 15 Pro case may not correctly fit an iPhone 15 or iPhone 15 Pro Max.
If you are unsure which model you own, contact RM TECH and we can help you identify the correct accessory.
Does RM TECH sell MagSafe accessories?
Yes, RM TECH carries compatible MagSafe products such as cases, chargers and power banks, depending on current availability.
Repairs
Does RM TECH repair mobile phones?
Yes. RM TECH provides mobile phone repair services.
Depending on the device and issue, services may include screen-related repairs, battery replacement and other common smartphone repairs.
How much does a phone repair cost?
Repair prices depend on the device model, required parts and type of repair.
Contact RM TECH with your phone model and the problem you are experiencing to receive information about available repair options and pricing.
How long does a repair take?
Repair time depends on the device, issue, parts availability and workload. Some common repairs may be completed relatively quickly, while more complex repairs can require additional time.
RM TECH can provide a more accurate estimate after identifying the device and required repair.
Should I back up my phone before a repair?
Yes. We recommend backing up important photographs, contacts, documents and other personal data before submitting a device for repair whenever possible.
Payments
What payment methods does RM TECH accept?
Available payment methods are displayed during checkout and may vary depending on the order, device and payment provider.
Can I pay with Klarna at RM TECH?
Where Klarna is available for your purchase, it will appear as an available payment method during checkout.
Klarna payment options, eligibility and approval are determined by Klarna and can vary by customer and transaction.
Is it safe to pay on the RM TECH website?
RM TECH uses Shopify's ecommerce infrastructure and supported payment providers to process online transactions securely. Payment information is handled according to the security systems of the applicable payment provider.
Delivery & Orders
Does RM TECH deliver across Portugal?
RM TECH offers online ordering and delivery options. Available delivery methods, costs and estimated delivery information are shown during checkout based on the destination and order.
How can I track my RM TECH order?
When tracking is available for your shipment, tracking information will be provided after the order has been processed and dispatched.
Can I change or cancel an order?
Contact RM TECH as soon as possible if you need to change or cancel an order.
Once an order has been processed or dispatched, changes or cancellation may no longer be possible.
What should I do if my order arrives damaged?
Contact RM TECH as soon as possible and keep the product, packaging and delivery materials.
Photographs of the parcel and damaged item may be requested so the issue can be reviewed.
Returns, Warranty & Support
Can I return a product purchased from RM TECH?
Returns are subject to the conditions stated in the applicable RM TECH Refund/Returns Policy.
Before returning a product, review the policy and contact RM TECH if you need assistance.
Do RM TECH products come with a warranty?
Warranty coverage depends on the product, its condition and the applicable legal or commercial warranty terms.
Check the product information and RM TECH warranty terms for details relating to your purchase.
What happens if my phone develops a problem after purchase?
Contact RM TECH with your order information and a description of the issue. Our team can review the situation and explain the appropriate next steps based on the product and applicable warranty conditions.
RM TECH Stores & Customer Support
Does RM TECH have physical stores?
Yes. RM TECH operates physical retail locations in the Lisbon area in addition to the online store.
Visit our Store Locations page for current addresses, opening hours and contact information.
Can I contact RM TECH before buying a product?
Yes. If you need help choosing a phone, checking compatibility, confirming availability or understanding a product, contact RM TECH before purchasing.
Where can I find RM TECH opening hours?
Opening hours for individual locations should be listed on the Store Locations page and the relevant Google Business Profile.
Still need help?
Can't find the answer you're looking for?
Contact RM TECH and our team will help with product availability, mobile phones, accessories, repairs, orders and other enquiries.