Refund policy

Returns

We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received.

To initiate a return, contact us at gloriousweekadmin@gmail.com with your order number and reason for return. We will provide the return address and instructions.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.

Right of Withdrawal (EU)

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, notify us at gloriousweekadmin@gmail.com before the 14-day period expires. Once we receive the returned item, we will process your refund within 14 days.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 7–10 business days.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 48 hours of delivery at gloriousweekadmin@gmail.com with photos of the issue. We will arrange a replacement or full refund at no extra cost.

Non-Returnable Items

The following items cannot be returned: opened software, digital downloads, and items damaged due to misuse.

Contact

GloriousWeek Unipessoal LDA
Rua do Oceano Índico 4 RC EQ
2830-530 Barreiro, Setúbal
Portugal

Email: Gloriousweekadmin@gmail.com
Phone: +351 935 542 003
VAT/NIF: PT515979830
Website: https://rmtmobile.pt